Knowledgebase: Ordering
Extra Charge
Posted by Sophie G on 14 May 2015 08:00 AM

There are a few reasons that extra charges will show on the checkout page:

- You may have chosen a different size book which may be more expensive, double check the size photobook/canvas you have created and what size your voucher is valid for.  

- You may have added additional pages to your book that exceed the amount the voucher is entitled to. Double check the amount of pages you have created and the number of pages your voucher is valid for. 

- You may have chosen express post. The checkout page will default to express post as it is the first option available. If you have purchased your voucher directly from us then it will include standard shipping only. 

- If you have created a Softcover book, the checkout page will default to a Hardcover. You just need to deselect this option and change it back to Softcover. 

If none of these options apply to you and you are still being charged extra, please contact our Support Team with your voucher code and we can check this for you.

 

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